Should the ability to clock off be a human right? At a time when many people feel obliged to check emails and messages and answer calls outside their work hours, it's an increasingly pertinent question.
For all of the advantages of communication technologies and remote working, it's harder than ever to switch off. The work/life balance is wobblier than ever – it's embedded in the phrase "working from home".
Concerns have been raised about the burnout, stress and loneliness that can be caused by out-of-hours communication – the increasingly common phenomenon of answering work emails on the school run or while unloading the shopping.
It's an international problem. One
study in Australia found that around 20% of university staff were expected to respond to work-related messages after work. Seventy percent of these people reported "psychological distress" as a result.
While some countries have brought in legislation to combat this problem, there are currently no avenues open for employees to set boundaries in the UK. So could it be time for a change to the legislation?
What is the right to disconnect?
The right to disconnect is a proposed
human right. It would ensure that
employees are legally protected from being forced to answer work-related emails, calls and messages once they've clocked off.
There are two sides to it. First, you wouldn't receive any communications. Second, you wouldn't be expected to respond even if you did.
The UK's working time directive says that you can't work more than 48 hours a week on average. But in the age of smartphones and hybrid working, work can spill over into leisure time and the working time directive becomes wishful rather than descriptive.
In the UK, there's no legal protection – with one exception. Since December 2022,
Scotland's civil servants have had the right to disconnect.
What do advocates say are the benefits?
Advocates of the right to disconnect believe that our "always-on" work culture can lead to poor mental health.
While it's easy to think this is a post-pandemic phenomenon, it's been around for a while. In 2017, the Chartered Institute of Personnel and Development reported that nearly a third of workers in the UK couldn't switch off mentally when working remotely.
Who are its advocates?
The trade union Prospect has been campaigning for the right to disconnect, arguing that it will improve workers' well-being while maintaining the benefits of flexible working.
In the words of general secretary Mike Clancy: "Flexible working must be made to work for workers as well as employers… 'Flexible' has to actually mean 'flexible', not simply moving work from the office to home with the same long-hours, always-on culture."
The Labour Party backs the policy and at the time of writing is planning to include it in its next General Election manifesto.
In the words of Angela Rayner, deputy leader and shadow secretary of state for the future of work: "Flexible working is not just about working from home, it is about a fundamental change to working practices to improve the lives of all working people. Flexible working means work fitting around people's lives, not dictating their lives."
The "right to switch off", as Labour call it, would be part of a package of employment policies that would ban zero-hours contracts, get rid of "fire-and-rehire" policies, and more.
If implemented, it has the potential to bolster trade union power – something that will worry
businesses, as reflected in the
Financial Times's "Bosses beware"
headline.
How would it work?
For an idea to become a legal reality, there's a lot of work to be worked. While Labour is light on detail, Prospect has suggested three possible avenues:
What are the objections?
Opponents of the right to disconnect point to existing versions of it that appear to have been poorly implemented.
For instance, VW introduced a "server lock" which meant staff couldn't access emails on their work phones outside normal hours. Some staff have said that this made flexible working harder, not easier.
Perhaps the strongest objection is how a right to disconnect would maintain the advantages of hybrid working.
More and more employees are now in the habit of choosing their own hours – so how will that square with legislation that prescribes "normal" working hours and limits communications outside of them?
This
view has been well expressed by Len Shackleton, a professor of economics at the University of Buckingham. He argues that under the right to disconnect, "employers are going to want to be damned sure you're available and fully occupied during your contracted hours".
He continues: "[M]uch of the flexibility of working at home, which has allowed you to nip out to the supermarket or to pick up the kids and make the time up later, will disappear. Employers will want to know why you haven't answered that phone call or email."
The right to disconnect in Europe
In 2017, France introduced legislation to combat the "always-on" work culture. Breaches are punishable with a fine. In 2018, for instance, British firm Rentokil was fined €60,000 (£51,557) by a French court.
In Portugal, there's a blanket ban on bosses contacting workers out of hours. The only exception is
force majeure.
Ireland introduced the right to disconnect in early 2021. And in April 2023, Belgium began requiring all employers with more than 20 staff to come up with an internal policy.
Whether the law will be passed here is uncertain, but it's clearly an issue that's gaining more traction as time goes on and hybrid working becomes more entrenched.
Whatever happens, we'll keep you posted.
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